This article will go over several scenarios to help find out what connection issue you may be seeing, and then help direct you to help identify and solve the problem.
If you are saying the following:
- “I can’t connect to my Hub”
- “My flood sensors have gone offline”
- “I’m having trouble pairing with the Hub”
Good Questions to ask:
- Have you entered your Wi-Fi password into the B-hyve app?
- Does your Wi-Fi have separate 5g and 2.4ghz networks?
- How far away from the router is the Hub?
- Did you upgrade or change anything with your home Wi-Fi network recently?
- Have the flood sensors been moved since they were last connected?
Confirm Hub type and the location of the Hub and Sensors
- Make sure your Hub is plugged in and in a central location where it can get good Wi-Fi coverage and can reach your flood sensors.
- The Hub will need to be placed within Bluetooth range (50 feet) of the Flood Sensors.
- Make sure you have a ‘Gen 2’ Hub. The Hub for the Hose Faucet Timer will not work with Flood Sensors.
- Ensure power outlet for hub is working and flood sensors have fresh CR2032 batteries.
“Make sure your Wi-Fi Hub is in a central location indoors. Your hub will need to be in a location with good Wi-Fi coverage and within 50 feet of your flood sensors.”
Alternatively / Other:
To test Wi-Fi coverage and configuration use the Orbit Assist App
If you have already installed the App and run a network scan, they may have a code to provide to our Customer Care Team should you reach out.
Make sure that you are close to the device
From here, we’ll need to ensure that you’re close to your hub.
Please stay close to your device until we’re finished to ensure a stable connection.
Reconnecting the Wi-Fi Hub
- Open the B-hyve app
- Select ‘My B-hyve’
- Select ‘Devices’
- Select Wi-Fi Hub
- The app will automatically search for Wi-Fi networks.
- A list of available Wi-Fi Networks will display – select your home Wi-Fi network.
- Scroll down and ensure you enter your password if your network is secured
- Click ‘Connect’
- Your device should now be connected to your Wi-Fi network
Make sure your router is broadcasting a 2.4 GHz network – Your B-hyve device doesn’t communicate with 5 GHz networks, and blended networks can cause issues. If you’re using a blended network, please separate the 2.4 GHz and have it set up with its own SSID (if you’re not sure how to do this, please reach out to your Internet Service Provider and/or your router’s manufacturer).
Alternatively / Other:
Network name doesn’t show:
- Click the refresh icon to try again.
- If unsuccessful, try moving the timer closer to the Wi-Fi router during connection.
- If still unsuccessful, reset Hub by pressing ‘B-hyve’ button 5 times. There should be a blinking blue light to indicate the hub is in pairing mode.
- You may need to also repair Flood Sensors by pressing the ‘b’ button on the bottom of the sensor/s 5 times.
Wi-Fi network doesn’t broadcast name:
- Click ‘Advanced’ then manually enter the network details.
- Unplug Wi-Fi Hub. Wait 10 seconds then reconnect power and try again.
- Turn router and phone off for 10 seconds before turning back on and trying again.
- Please check your firewall, MAC filtering and DNS settings – We recommend using the public Google DNS settings (188.8.131.52 & 184.108.40.206).
- If still unsuccessful, please contact our Customer Care Team.
Tags: connectivity, flood-sensorssensors, troubleshooting