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message from rep – finally connected on live chat:
“The last time the servers were down was yesterday morning. Once they cam back up your timer should have connected back the the server. However, your timer did not. ”
“correct, my timer did not reconnect.”
“So we need to re-connect it. To pair your timer turn your dial to “OFF”, then push the dial in. Next push the reset button on the back of the faceplate of the timer.”