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I was told my unit was “Bricked.” This happened twice. The solution is simple…return/exchange the unit. I am on my third unit now, and probably returning it soon for a different brand. There is a bug in the software that causes the unit to essentially become a paperweight when you attempt to connect it to a hidden network. Allegedly, the actual fix is the difficult part. I spoke with support just this week that stated “We are still working on those [issues] and we have no current timeline [for a solution].” In addition, they still have not made it HomeKit compatible, as advertised.