I found the reset button on the device and pushed it. Now it says it wants to connect to my local wifi network, but now when it says it is scanning, it doesn’t find anything. The bluetooth icon is solid with a communication symbol next to it. The wifi icon is totally blank. It first connected to my wifi network when I first turned it on before it didn’t try to connect to the OrbitSmartHome network until after it connect to my wifi network. AT that point, I don’t know why it would need to. I unplugged it again and now it says it wants to connect to OrbitSmartHome network by scanning on my phone, but there is no wifi icon lit upon the device. It seems to me that the unit is not working properly. Perhaps, because as received from Amazon, there was not outside box, and the seal was broken.