First, thank you Ryan and the support team, very much, for updating my FW! Secondly, I’m sorry if I was a bit short the other day, I just needed to be up-to-date to determine if I had a FW issue or a cockpit error with my system. And, lastly, I have no issue with the support team (been there), I’m just frustrated with the FW update process given the many other examples of FW update solutions we encounter with consumer products everyday now. Please inform your management, and the developers, of your customer’s expectations.
Thanks and Regards!