Exact same problem with a new unit out of the box.
None of the video information works as the video instructs. Device is never found by bluetooth or wifi setup from iPhone orAndroid.
Have gone through process 4 times of removing power and hitting reset. Get a bluetooth icon that moves left to right into a single mark. I get the word Pair on the mainscreen. Yet, I go into iPhone and wait for the device to show up in my list, never happens. Same with bluetooth.