Community Home Community B-Hyve APP Forum Constantly offline and unreliable- just like their tech support! Reply To: Constantly offline and unreliable- just like their tech support!

#4864
Ryan
Participant

Hello Erica, I apologize for the trouble you’ve had trying to get a hold of us. If you could provide me with you mac address than I can check and see if there are any firmware updates available for your timer. Also edit your DNS settings on your router to 8.8.8.8 with 8.8.4.4 as a back-up, for a stronger connection with your bhyve timer. Unfortunately other than updating your firmware there isn’t much else we can do from here. Should the issue continue you will need to call our product support line.

Spread the love!