Sorry, I am a 9-5er and didn’t see your reply until just now and your timer is once again offline so I can’t update it.
I know this is frustrating, the best thing might be to try tech support and make sure it’s connected when you get them on the phone. Maybe you could try early one day since I see you’re in CA and they should be on the phones by then.
Tech support: 1-800-488-6156
I’ll leave your timer’s screen up all day and check it periodically and if I catch it connected I’ll try the update.