I have a similar problem. I have a hose timer with a hub. The timer was OK for two days after installation but now it appears as: Your device is currently set to OFF. I go to devices, choose the hose timer, slide the OFF -Auto slider to Auto, when I go back to previous page with list of devices and go back to the OFF-Auto setting, it shows OFF even though I had changed it to Auto. I have re-installed the hose timer once.
On top of this, this hose timer is not appearing in my account. I have another timer for sprinklers and this one is the only one appearing in my account and it shows Auto all the time.