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Gioff. They seem to be active at times. On the other hand, I see a lot of posts with people complaining that they don’t respond very well. I’ve only had my timer for a week, but discover new issues daily and am now second-guessing my decision to go with it rather than one of the other brands. Not throwing the towel in yet, though. It might night be helpful to you in the UK, but some have posted that b-hyve suppost is very helpful and responsive if you contact them by phone at 1 (800) 488-6156. I was going to call them this morning if the issues I mentioned previously, but am going to hold off until after I see if the 0026 firmware addresses the issue. Cheers.