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#790
viewofthevalley
Participant

Hello Wunderlon88. I am so glad to see that you posted your request. I contacted support and asked for the same thing. I have the same problem. They basically said that they couldn’t duplicate it so it was likely just a problem with my phone. I am very glad to hear that others are having the problem too. I have been very thorough in deleting the cache, uninstalling the app, rebooting the phone, basically I’ve done everything possible to give the app a chance to work but every time I open the app it takes me to the “add device” screen. Then I have to swipe to get back to the login page where I have to input both the username and password. I have an unlocked Moto G4 Plus with Android 7.0.

I really hope that tech support reads this and realizes that many people are experiencing this problem.

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