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The same is happening to me. What happens is that no one from the Orbit company is responsible for the problems of the equipment and the app. It’s a shame, they scammed us, they dumped us, the system works worse every day. It already happened to me with another company, Parrot and its Asteroid Smart, which has fewer functionalities every day, and these companies force you to buy another product and discard the one you paid for. If I’m wrong, someone please correct me.