I am experiencing the same issue. Customer service continues to say it isn’t a software issue. They have even sent me a new controller. This is beyond frustrating. I have offered many times to assist their programmers in troubleshooting, but they just close the ticket or say it happened too long ago. There HAS to be some recourse to resolve this issue. I do not want Orbit credit. I want it fixed or my money back to get a system that works properly. I wish the correct people would read this and reach out. I really want their product to work properly.