I’m having the same issue. I don’t know if it’s had an automatic firmware update that has broken it or what’s going on. But I’ve been unable to find anyone to assist in fixing it. So far all my searches online are just coming up with unanswered questions and a lot of disgruntled Orbit customers. I’m seriously thinking I should give up on this barely 2 year old device and find another solution from a company that actually provides support.