If you have a B-hyve Hose Timer that is not working, this guide should help you. This is often the result of water intrusion. While it is connected to a source of water, the Hose Timer is water-resistant, not waterproof. We do recommend immediately removing it from the faucet should it become non-responsive, opening the…Read More »
Tag Archives: Troubleshooting
To help address this, I’d like you to try removing the battery tray, wait 30 seconds, and then reinsert it, making sure the tray is fully inserted. You’ll want to complete this step with the faucet turned off or the hose timer removed from it, to ensure water doesn’t get into the body of the…Read More »
Sometimes your timer can leak from the connection to the faucet, and other times it can leak near the outlet, where you connect your hose. Here are a few things you can try to resolve this leak. This can be caused by the washer located in the inlet of the device. First, ensure that the…Read More »
To reach out to our Customer Care team please use one of the methods listed here. Once you click that link, you will be able to reach out to us in one of the following ways: – Schedule a call-back (If you choose this option then you will be able to schedule a callback with us,…Read More »
If your timer is showing “No AC” on the display, then this guide will walk you through how to fix it. Is your timer plugged into an outlet or hardwired into your house current? If it is hardwired, you’ll need to reset the breaker the timer is attached to. If it is plugged into an outlet,…Read More »
What does No AC mean? Alternating current is how homes and buildings are wired. No AC stands for No Alternating Current. In other words, there is a problem with the electricity in or out of your timer. “No AC” Show Solid Let’s plug something else into the outlet to make sure it is working. Blow…Read More »
I understand that water isn’t flowing from the Hose Timer even though a program is running. To help address this, I’d like you to try removing the battery tray, wait 30 seconds, and then reinsert it, making sure the tray is fully inserted. You’ll want to complete this step with the faucet turned off or…Read More »
A fault message appearing on your timer or phone means that your B-hyve device is detecting a short in one of the station wires or solenoid attached to the B-hyve device. Typically this will happen with older valves or if you have multiple valves attached to one terminal of the B-hyve device. Our devices only…Read More »
If your timer disconnects often, and you find yourself unplugging it to re-connect frequently, this is the article for you. There are a couple of steps you can take that may resolve the issue. First, please download and install the OrbitAssist application on your phone or tablet using the steps found here. Using the OrbitAssist application,…Read More »
If you’re getting Flood alerts to your app, but you’re not receiving the audio alerts from the sensor itself, its possible your speaker isn’t making a proper connection. Resetting that connection will typically resolve this issue. 1. Insert a flathead screwdriver into the open slot. 2. Turn the screwdriver 90º to snap open the cover…Read More »