Community Home Community B-Hyve Indoor/Outdoor Timer Account merged, duplicate MAC Address?

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  • #2859
    m303
    Participant

    My bhyve keeps getting reassigned to someone else’s account. My account now has pictures of his yard, his zone names, even his address logged as the location.

    We seem to take turns resetting the device and setting it all up, just in time for the other of us to steal it back.

    Did you manufacture two devices with the same serial number?

    Since I’ve got his address, I guess I could send him a letter and work out a schedule for which months of the year we each get to use our watering systems.

    Jeff

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    #2897
    Ryan
    Participant

    Hello M303, Could you please send me the mac address of your timer? Thank you.

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    #4441
    m303
    Participant

    Back in June, I got through to your phone support (after 90 minutes on hold), they assured me it wouldn’t happen again.

    However, I noticed my lawn was looking brown this week and found that the other guy has taken back control. Unfortunately, now I can’t get it back with a “this device is associated with another account” error message.

    My MAC address is 44:67:55:01:EE:DC.

    I’m in Portland, OR. The other guy with the same MAC address seems to be in Chandler, AZ.

    Jeff

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    #4746
    Ryan
    Participant

    Hello m303, were you sent a new timer? How did the agent assure you it wouldn’t happen again? Also could you please send an email to [email protected] with this forums title, and your contact information?
    Thank you.

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