Community Home Community B-Hyve APP Forum App forgot my timer and cannot reconnect

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  • #4165
    wulftone
    Participant

    I recently opened the bhyve app to manually water, something I’ve been able to do easily before, and it asked me to connect to my indoor timer again. Unfortunately, the app won’t connect to it over Bluetooth it any other way, and the documentation doesn’t tell me how to do a factory reset. I didn’t have any trouble at all when it was brand new. It is only a couple of months old. The model is 57915 (4 station). I’d appreciate any insights and help you can give!

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    #4219
    Ryan
    Participant

    @wulftone, could you please provide us with the mac address for your timer so we can take a look, and see what’s going on with your timer? Thank you!

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    #4268
    wulftone
    Participant

    I managed to get to the IP by pressing “back” to get to the home screen and going to device settings. The app will often start up in “add a device mode” after a day or two. I can get it temporarily working by connecting via Bluetooth from the device settings in the app, but when I re-connect it to WiFi and come back just a few minutes later with Bluetooth off, it doesn’t respond to the instructions I give it from the app anymore. I’ll contact support in a non-public forum with my MAC address.

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    #4270
    wulftone
    Participant

    I can’t find an email on your website to contact… Do you have one I can email?

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    #4353
    Ryan
    Participant

    Yeas you can send it to [email protected]
    However they may not get back to you till sometime next week. they are a bit backed up because of the holidays.

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