I logged into my account today to find none of my Hose Faucet Timers nor Hubs in the device section of the app. I tried logging out, deleting the app, and logging back in. Assuming my account was deleted as my e-mail address was not recognized (even when I tried “Forgot Password”). I created a new account and tried to re-setup my Hose Faucet Timers and Hubs (rapidly clicking the home buttons on each device). I was able to successfully add one hub & timer but wasn’t able to setup zones/programs. I exited the app and when I reopened it, the hub & timer were no longer listed on my profile. I tried again to add the hub/timer but was unsuccessful. Please help!
I did the exact same thing. I believe Orbit has a mess on their hands and I’m 100% sure what they are doing about the problems.
I was also told the issue orbit is dealing with also causes other problems to include pairing between an iPhone and the orbit timer/device.