Community Home Community B-Hyve APP Forum b-hyve app only showing portion of screen when attempting to add new device

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  • #78181
    auburndmbfan
    Participant

    iOS 13.1.2
    b-hyve version 1.7.30

    When attempting to add a new device (Hose faucet timer), I choose Settings/Devices/Add Device, choose Add Device, choose “This is a new device”, select Hose Faucet Timer, and I receive a partial screen showing “Before we begin” (screen shot attached) but that’s all I can see, and the only option i can choose is “Cancel”. It’s like I can’t see the whole window so i can’t progress through the add process.

    I also attempted the same process on my iPad and got the same result. Any ideas on how to progress through the process?

    screen sliver

    Thanks,
    Clint

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    #78204
    dpriceclemson
    Participant

    I am having the same issue after upgrading my iPhone and iPad to 13.1.2.
    I tested on a friends iPhone that has the B-Hyve App, that was still at iOS 12.4.6 and it still worked correctly.
    I called Customer Support and spoke to Troy who suggested that changing the iPhones Text setting will allow the truncated screen to show the rest of the contents, but it had no affect.
    I tested each hardware option to see which worked and which didn’t.
    Timer, Indoor Timer, and Hose Faucet Timer and Hub, all worked (displayed correctly).
    Hose Faucet Timer, and Hub, both have the truncated screens.
    I am assuming B-Hyve App will be updated, but would like to know when.

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    #78205
    auburndmbfan
    Participant

    Here’s what support told me, and it worked for me.

    1. Make sure the app is on the exact screen as above.
    2. Background the app. (Either tap home button once, or with iPhone 10 or 11, swipe up to home screen.)
    3. DO NOT FORCE CLOSE THE APP. Just go back to home screen.
    4. Open phone settings.
    5. Open “Display and Brightness”
    6. Change text size. Does not matter if it is larger or smaller, the customer just needs to change the size.

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    #78206
    dpriceclemson
    Participant

    Yes, This worked for me as well.
    I didn’t get the sequence correct when I originally tried.
    We still need a software update.

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