Community Home Community B-Hyve APP Forum B-hyve login not working

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #803
    Hoss
    Participant

    I can’t log into the website or on the app on my phone or my iPad. Cannot get password reset (says “invalid email”) nor can I register a new account with a different email address (says “bad gateway”).

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    #804
    jwilburn01
    Participant

    same exact issue! it signed me out and now wont let me sign in. tried resetting pw and says invalid email!

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    #805
    elisab7
    Participant

    i’m having the same issue as well. I just called customer support and they said that they are aware of the issue and hope to have it resolved in the next 2 hours or so.

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    #806
    jmelvin269
    Participant

    Same here. I even tried installing an older verson of the app and still can’t login.
    Thanks for the update Elisa

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    #810
    Justin
    Keymaster

    Thanks for helping bring this issue to our attention! I apologize for the issues you experienced. We had a problem with the server on February 23,2018, but now it is fixed. You should all be able to login to your account. If you have any further problems, please let us know! Thanks!

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    #5396
    BigA
    Participant

    I’m having the same problem. Pretty weak to have a simple app even require a password. C’mon nobody hacks sprinklers.

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    #5404
    trentbiehn
    Participant

    I’m having the same problem. It would also be nice to be able to speak to customer service instead of waiting on hold for 1 hour. It looks like to me this company has two major issues that are always re-occurring. 1 Bad customer support. 2 app failing. I don’t believe I will be buying product from this company if they cant seem to fix the simple things.

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    #5549
    Ryan
    Participant

    Hello Everyone,
    Recently there was a server interruption that caused the login issues you were all experiencing. It has since been resolved, but it’s still continuing for your device(s) try a hard close of the app. Once you’ve reopened it you should be logged in to your account. If not please let us know. Thank you all for your patience, and feedback!

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