Community Home Community B-Hyve Indoor/Outdoor Timer Buyer Beware – B-Hyve Is a horrible product and their support is even worse.

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  • #78803
    qqaazzmlp
    Participant

    Hello,

    I have used B-hyve products for several years. Initially I started with one Indoor/Outdoor timer. It worked for OVER a year or so, no problems at all. Then I added a second timer and I started having a few issues with watering not occuring when it was supposed to. I called support and they ran me through the usual tricks, like rebooting, updating firmware, factory resetting, etc.. Since the problem was infrequent, I didn’t worry about it too much.

    Recently a few months ago I decided to buy a few more timers since I re-lanscaped my house over the spring. After these were setup, I started having an INSANE amount of problems on ALL devices. Everything from programs not watering at all on the scheduled program, programs only water once when they were scheduled to repeat, programs watering on the wrong day when the calendar clearly showed a different day, to the app simply not saving the changes to my programs, to the app saving the WRONG changes (e.g. wrong year (1969) lol).

    Over several weeks, I diligently called their support line on almost a daily basis every-time a problem occurred. I had to wait a minimum of 30 minutes sometimes over an hour to get someone on the phone. While initially the support folks seemed helpful, ultimately it became obvious they didn’t have the expertise to understand how the products works underneath the hood to troubleshoot and diagnose the root problem. Their troubleshooting steps were always the same, reset, reboot, firmware update, delete and re-add program, etc.

    After several weeks of this, I asked for my issues to be escalated. They said they would escalate the issue and assigned me a ticket number 520208 on May 26. The person over the phone initially told me that if I didn’t hear back from anyone, to call back in a ‘couple of days’. I did not hear back, so I called again, waited patiently over the phone, and then was told to wait a few more days. After over a week had gone by I finally called again and asked when exactly I would be contacted and was told they had no idea. I then found out that the B-Hyve support line is outsourced and their support is very limited and they have zero control over what ‘corporate’ Orbit support will do or not do. I then filled a Better Business Bureau Complaint two weeks ago but Orbit never responded.

    So the moral of the story is: DO NOT BUY THE B-HYVE PRODUCT.

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    #78804
    mike risso
    Participant

    Did you completely turn off Smart Watering? This feature is problem. Mine works great if I completely disable smart watering.

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    #78823
    tsperez
    Participant

    Mike, it’s besides the problem but I’m going to try using my timer in manual program mode instead of trying to use smart watering. I’m amazed in the number of software errors smart watering has and software is my field of study. I believe I once listed 15 problems that I had with smart watering. Some have been addressed in the last 6 months but there are still many in the system.

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    #78826
    james.lawless
    Participant

    Yep
    I have been informed that orbit are no longer supporting their b hyve products nor are they rolling out any meaningful updates.
    Hopefully, any one who searches for a b hyve product reads this forum and sees the issues those of us unfortunate enough to buy their product have encountered.

    AVOID ORBIT B HYVE Unless you want an over priced manual timer

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