Community Home Community B-Hyve Indoor/Outdoor Timer Cannot login into Android app

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  • #4690
    #4784
    Ryan
    Participant

    Hello edd0316, Could I have your timers mac address to try and take a look at your account? Thank you.

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    #4822
    mig
    Participant

    EDD0316 I am having the same issue. Have you been able to fix it ? I was able to set the app and the timer about 3 weeks ago, but now every time I open the app it takes me to “add device”. When I hit the back arrow on the top left corner it takes me to the main screen on the phone. I have try to uninstall and re install the app, but nothing changes.

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    #4898
    Ryan
    Participant

    hello Are you using an android device? is so try decreasing your font size and then see if your able to see the sign in option.

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    #4954
    edd0316
    Participant

    I called customer support and spoke to them about this. After a couple of days, they patched the app and now it is working fine.

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