Community Home Community B-hyve Smart Hose Faucet Timer Cannot set Sprinkler Shape for Ocsillator Sprinkler

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  • #5174
    darinf
    Participant

    When I use the app on Android, I cannot set the sprinkler shape for the “Oscillator” type sprinkler.

    I can set the sprinkler type to Oscillator.
    But then when I go into set the sprinkler shape, I can change the height and width sliders, but I cannot “save’ the setting. There is a green check mark and a “continue” arrow at the bottom right of the screen, but I cannot click on it. I just keep tapping the screen and nothing happens.

    If I hit the back button, then the sprinkler shape is not set. So there is no way to set the sprinkler shape when the sprinkler type is oscillator.

    I have been setting it to the Spray sprinkler type instead even though I have an oscillator.

    It doesn’t really matter since I can never get Smart Watering to ever water, but that seems to be a common problem. I have to setup manual programs and schedules instead.

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    #5179
    Ryan
    Participant

    Hello darinf, Thank you for your feedback, I’ll be sure to send it over to our app developers so they can address it right away. In the meantime could you give me your mac timers address, and the data you wished to input? That way I can enter you information for you. Thank you.

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    #5185
    darinf
    Participant

    Hi Ryan, Thanks for the quick reply.
    The timer MAC ID is: 44675510a3c3

    All I need is to set the Sprinkler shape to 20ft x 20ft.
    (The sprinkler type is Oscillator.)

    Maybe you can also help with the fact that smart watering gets scheduled, but rarely actually turns on when scheduled. It just seems to skip the Smart scheduled watering times.

    Thanks.

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    #5188
    Ryan
    Participant

    Hello darinf, I’ve set your sprinkler shape setting, and scheduled it to process an new smart watering schedule. As of right now it is scheduled to water tomorrow at 6:30Am and at 6:58Am each for 18min. Please let us know if you have any further issues.

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    #5190
    darinf
    Participant

    Hi Ryan,
    Thanks for doing that, but I think you changed the wrong timer. I have two.
    THe one you changed was called “Backyard deck lawn” and has the MAC ID 446755107adc.

    the one I wanted changed was:
    Name
    Backyard main
    MAC Address
    44675510a3c3

    Do you mind changing that one to an oscillator with a 20x20ft shape?
    Thanks!

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    #5203
    Ryan
    Participant

    Hello Darinf, I’m so sorry about that! Your Backyard main timers oscillator shape has been set to 20x20ft. Please let us know if there’s anything else we can help with.

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