Community Home Community B-Hyve Indoor/Outdoor Timer Can’t connect to wifi

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  • #4813
    harrisb
    Participant

    I can’t connect WiFi using iOS app like so many.

    I was connected last year.

    I recently update my WiFi and can’t connect.

    I tried the gray strip reset still nothing

    I set to pair > connect to orbit under WiFi > then I get device not found.

    I have other WiFi devices in the same location without a problem that connects to WiFi.

    What can I do?

    mac address: 44:67:55:01:05A:5D
    firmware 0031
    hardware wt25-000

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    #4894
    Ryan
    Participant

    Hello harrisb, I’ve updated your firmware. Also try editing your DNS settings on your router to 8.8.8.8 with 8.8.4.4 as a back-up. There is not much else I can do from here outside of firmware updates, so if you continue to have problems please contact our product support line.

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    #4904
    harrisb
    Participant

    Hey Ryan,

    Thanks for the info. But I already called and connected my device.

    I’m using ios iPhone and what the phone support told me to do was

    Take off Cellular Data before I connected to Orbit wifi.

    1. Do a hard reset hold the reset for 15 seconds and see the screen reset.

    2. Close the b hyve app and reopen it.

    3. iPhone Settings > Cellular > Celluar Data and make sure its off.

    After that, I went to WIFI and connected to the Orbit wifi and proceeded with the rest of the setup.

    5-second fix but weeks of research.

    Hope this helps.

    Have a good one.

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