Community Home Community B-Hyve Indoor/Outdoor Timer Can't connect wifi.

Viewing 6 posts - 1 through 6 (of 6 total)
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  • #3555
    brianlg1234
    Participant

    I have a new replacement timer. I cannot get it to conect to the internet. My wireless router shows it’s mac address and says it is connected, but the wireless signal strength is flashing, and I can only connect to it via my iPhone using Bluetooth.

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    #3556
    brianlg1234
    Participant

    The MAC for the timer shows up on my routers connected devices, and I can ping the IP address, but the wifi signal bars are still flashing, and it says Last Connected: Never

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    #3559
    brianlg1234
    Participant

    I’ve tested connecting to my home WiFi through both my router and my access point on a different SSID, and in both cases it seems to connect and I can ping the IP address of the timer, but the flashing exclamation point is still there and I can’t connect to it via the internet.

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    #3562
    brianlg1234
    Participant

    MAC is 44:67:55:02:bf:ae

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    #3608
    Ryan
    Participant

    If your timer looses connection there are a few different thing you can do.
    1. reset the device connection
    2. update the Wi-Fi settings
    3. Factory reset the timer and try updating the Wi-Fi settings
    4. power cycle your timer, then while it is unplugged you could unplug and re-plug the ribbon cable back in. and then if needed Factory reset the timer and try updating the Wi-Fi settings
    5. reset your router. power cycle your timer, then while it is unplugged you could unplug and re-plug the ribbon cable back in. and then if needed Factory reset the timer and try updating the Wi-Fi settings
    6. If the Wi-Fi symbol is display an exclamation mark it is connected to your router, but not receiving internet. those are issues not with the timer. If the suggestions above don’t help you will need to contact your ISP.

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    #3611
    brianlg1234
    Participant

    thanks, Ryan. What in my router could be causing the timer to not connect to the internet? Do I need any port forwarding enabled? My router settings have not changed since before my original timer stopped working.

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