Viewing 7 posts - 1 through 7 (of 7 total)
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  • #4309
    cotoole
    Participant

    I’m trying to restart my setup process. The web app shows my hub is connect. However, I’ve put it back in pairing mode and cannot reconnect.

    Can the hub be removed from the web app so I can restart the install process from scratch?

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    #4372
    Ryan
    Participant

    Hello cotoole the hub can be removed. It’s the same process as deleting a hose faucet timer. All you have to do is go to it’s device details page in the app, and then select deauthorize device. If your using our beta site just select edit on your device, and then delete bridge. If you need any further assistance i’d be happy to help.

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    #4392
    cotoole
    Participant

    I don’t see the hub in the android app on my phone. I can see it on the web page, but there is no option to remove it in the Device Detail panel.

    Using my android app I am not able to connect to find the hub any longer.

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    #4408
    Ryan
    Participant

    Cotoole, if you go to settings in your app, and then devices it’s not listed there correct? If you can’t find it could you please give us the mac address for your hub, or any other device that’s connected to your account. That way we can remove it off your account for you.

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    #4417
    cotoole
    Participant

    right, I don’t see it in my app. THe mac address is 44:67:55:20:57:a8

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    #4523
    Ryan
    Participant

    Ok, I’ve gone ahead and removed the bridge off of your account. If you need any other assistance please just let us know. Or try calling in to our product support line.

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    #78898
    ralfey
    Participant

    Hi there. I’ve got the same problem. Can you please delete / reset my hub? I cant reset from website and the android app doesn’t give you any options to go to settings.
    Cheers

    Mac 44:67:55:21:7a:bb

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Viewing 7 posts - 1 through 7 (of 7 total)
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