Community Home Community B-Hyve APP Forum Can't Login Using B-Hyve App on Android

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  • #1429
    #1481
    Stephen
    Keymaster

    Thank you for the feedback Rpaehr, if you could provide me with the MAC ID of your timer, I’d be able to look it up and see why you’re having issues. The reason a login is required is so that you and only you can control your timer. Otherwise, everybody would be able to control it and we’d have no way of sorting out which timer is which.

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    #1495
    rpaehr
    Participant

    Thank you for responding. I presume that my timer’s MAC ID is the 12-hex-digit code found behind the secondary/control panel.

    If I were to provide this MAC ID in this forum/topic, won’t EVERYONE be able to also know it? Is there a secure/separate e-mail address to where I can provide it?

    RPAEHR

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    #1596
    Stephen
    Keymaster

    @rpaehr It will be posted on the forums, but that information only pertains to the timer, and they won’t be able to do much of anything with that information. If you’d prefer to continue this troubleshooting via email, you can email us at [email protected] and just reference this forum post there.

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    #1615
    rpaehr
    Participant

    I tried sending an e-mail, with the MAC Address included, to your [email protected] e-mail address, but I got the following error:

    An error occurred while sending mail. The mail server responded:
    5.5.4 Recipient domain orbitbhvye.com does not resolve permanently in DNS and does not exist.
    Please check the message recipient “[email protected]” and try again.

    I am using a Mozilla browser called SeaMonkey, if that makes any difference, on a Windows-10-Home x64 computer.

    Can you provide an alternate e-mail address where I can send my timer information?

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    #1661
    Ryan
    Participant

    hello rpaehr, Did you send it to [email protected]? In your last post you wrote @orbithyve.com (the b is missing). Try sending it again to [email protected]

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