Community Home Community B-Hyve APP Forum Constantly offline and unreliable- just like their tech support!

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  • #4729
    erica
    Participant

    I am beyond frustrated- my timer is constantly offline and has not consistently worked for most of the last week.

    I have emailed tech support multiple times over the past ten days to no avail.

    I try to update the WiFi and re-pair the timer but the timer is not listed as an option when I open settings. I unplug it and reset it and it often works; however, this means I cannot leave home without wondering if my sprinklers are going to go off.

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    #4864
    Ryan
    Participant

    Hello Erica, I apologize for the trouble you’ve had trying to get a hold of us. If you could provide me with you mac address than I can check and see if there are any firmware updates available for your timer. Also edit your DNS settings on your router to 8.8.8.8 with 8.8.4.4 as a back-up, for a stronger connection with your bhyve timer. Unfortunately other than updating your firmware there isn’t much else we can do from here. Should the issue continue you will need to call our product support line.

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