- This topic has 3 replies, 2 voices, and was last updated 1 year, 9 months ago by .
Viewing 4 posts - 1 through 4 (of 4 total)
Viewing 4 posts - 1 through 4 (of 4 total)
- You must be logged in to reply to this topic.
Spread the love!
Community Home › Community › B-Hyve Indoor/Outdoor Timer › Controller randomly shuts off
My controller randomly shuts off every few weeks and I get an email alert stating that it has been disconnected for 24 hrs. When I go to the controller the screen is off and unplugging and plugging it back in causes it to come back to life. What’s going on here?
My MAC address is 44:67:55:03:86:17
David
@bigmomma I will have my developers look into the timer and see if they can find out what is causing the timer to drop offline. Do you have any other products that are losing connection?
No, no other products or disconnecting or shutting off. To be clear, the b-hyve appears to be off when I look at the screen (blank lcd), rather than any disconnection issue.
OKay, that is a different issue. Please reach out to us via email and one of my agents can take care of this for you. You can reach them at [email protected]. You can reference this thread in the email to expedite your claim.