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I bought a 1 Dial/4 outlet timer two weeks ago that is defective. It was very difficult to set the timer for each port, the directions were vague as were videos provided online. The first port remains open continuously. I bought the item online through Orbit directly at a cost of over $60 dollars and I cannot get assistance from ANYONE to trouble shoot or return it. I Have used Orbit products for 20 years. But I am SORELY DISAPPOINTED in this product and the customer service provided by Orbit at this time.