I bought a 1 Dial/4 outlet timer two weeks ago that is defective. It was very difficult to set the timer for each port, the directions were vague as were videos provided online. The first port remains open continuously. I bought the item online through Orbit directly at a cost of over $60 dollars and I cannot get assistance from ANYONE to trouble shoot or return it. I Have used Orbit products for 20 years. But I am SORELY DISAPPOINTED in this product and the customer service provided by Orbit at this time.
Completely agree …Orbit DOES NOT CARE!!! My recent experiences with their “customer service” (need a more appropriate term for it) for the past few months has been the worst I’ve ever dealt with, and that’s an overstatement. It’s sad when a company no longer cares about customers or their products. The mindset is such that deal with it and don’t buy Orbit products.