Community Home Community B-Hyve Indoor/Outdoor Timer Customer Service Not Responding Via Chat or Phone

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #1626
    calebdouglas
    Participant

    I have a B Hyve timer that I am confident requires Orbit technical support (cannot be solved by YouTube videos). I’ve chatted your department numerous times with zero response and have been on hold via phone several times over 45 minutes (during your stated business hours). Your customer service is horrible!

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    #1630
    ldas1
    Participant

    caleb, same experience here.
    waited for over 1 hr for live chat support that did not fix my problem. waited over 45 min on ph at the same time, hung up hoping the live chat advice would fix my probem. well, it did not. im back on hold again.

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    #1641
    Ryan
    Participant

    Hello calebdouglas, I’m so sorry for the wait you had to go through. If you could just explain your issue and give me your mac address, I’d be happy to help you.

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    #1642
    ldas1
    Participant

    ive been on hold again for the past 1 hour and 20 minutes.

    My MAC is 44:67:55:01:64:8C.

    timer offline and “when online” – timing out.

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    #1644
    Ryan
    Participant

    Yes, and I’ve just sent you an email.

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    #1646
    netmann
    Participant

    I have to agree with posters on this thread. Orbit phone and chat customer service is terrible! It seems the Chat does not exist or if it does there is only one or two people running it with a request of probably thousands! The same is true for phone calls. I even got a disconnected phone number from the operator 833-701-4867 to inquire my order tracking number! To be fair the forum response and replies of email inquiries are satisfactory but not great.

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    #1732
    jax1723
    Participant

    agreed.

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    #1742
    utengineer
    Participant

    I have also recently experienced long wait times on the phone waiting for customer service to become available. Latest wait time was right at an hour. I agree there must be an understaffing issue (or very high call volume) regarding these long wait times. Also received no response to an email I sent to tech support … and the chat function did not work at all (error processing the information submitted).

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