Community Home Community B-hyve Smart Hose Faucet Timer Device is taking too long to respond

Viewing 15 posts - 16 through 30 (of 32 total)
  • Author
    Posts
  • #2395
    katew
    Participant

    I got a new device and it’s saying it’s taking too long to respond. I had it set to run an hour his morning and only ran 5 minutes. I updated my WiFi and keep repotting in my password for the WiFi but it still is saying it’s taking too long to respond. MAC: 44:67:55:10:7D:E2, MAC: 44:67:55:20:53:EB.

    Spread the love!
    #2464
    Stephen
    Keymaster

    @ducs_of_hazzard please provide me with the MAC ID of your hub and I can check your system to make sure it is up to date.

    Spread the love!
    #2468
    blousara
    Participant

    I just purchased the device and hub and get this same error as well. I can’t get this device to do anything, but it says I am connected. I fear I should have trusted all of the negative reviews on this product rather than hope that I get lucky. Are there any fixes or should I return this device?

    Spread the love!
    #2472
    Ducs_Of_Hazzard
    Participant

    Hi Ryan!

    The Mac Addresses are as follows…

    Wi-Fi Hub 44:67:55:20:64:E4
    Smart Faucet 44:67:55:10:74:02

    Thanks
    MD

    Spread the love!
    #2477
    katew
    Participant

    Hi ryan, I did connect to the internet though, I keep reentering the password… what else do I have to do?

    Spread the love!
    #2478
    katew
    Participant

    I went back to try again and it’s saying “couldn’t connect device pairing timed out”. So now it won’t even let me connect to the WiFi? I don’t understand why the cost of this product is 100$ and it doesn’t even work??

    Spread the love!
    #2565
    Ryan
    Participant

    Hello katew, was your new device a new hub? Looking you have 2 and neither of them is connected to internet so your timer isn’t connected either. you will need to connect your hub to your internet. If it is having issues you may need to power cycle your router, check you settings, and/or the distance of your hub to your router.

    Spread the love!
    #3282
    hli
    Participant

    I have a B-Hyve Hub (BH1-0001) with 4 faucet timers (HT25-0000) and started seeing this problem about a week ago. That is, the faucets do not seem to run per schedule, and when I try to force them to run manually, I get error “Device is taking too long to respond”.

    Here are my MACs:

    BH1-0001 : 44:67:55:20:27:BE
    HT25-0000: 44:67:55:10:62:12
    HT25-0000: 44:67:55:10:A8:F4
    HT25-0000: 44:67:55:10:A7:DD
    HT25-0000: 44:67:55:10:AC:30

    This is my vacation home and the faucets haven’t been running for a week.

    And even when they were running (according to the app, at least), the push notifications to the phone was all over the map. Often I got 3 push notifications with the same timestamp when a faucet run once. It became so annoying that I had to disable notification from this app altogether. And then when it stopped running, I didn’t notice the issue until a week later.

    Spread the love!
    #3347
    Ryan
    Participant

    I’m updating your firmware, you may want to update the Wi-Fi settings for your hub device. You could also check the connection between your hub and timers. If this doesn’t solve your issue please let us know.

    Spread the love!
    #3434
    hli
    Participant

    Thanks Ryan. It seems my 4 faucets have been working correctly since you updated the firmware. That is, they now respond to my manual watering commands, and have watered my lawn at least once per schedule (according to watering history on the app).

    The only thing that’s still not working is the app push notification on iOS. I have an iPhone 7 and if I enable notification in the B-Hyve app that setting doesn’t seem to be retained. That is, if I enable push notification, and go back to look at the setting I just made, it is shown as disabled again.

    I know that’s a separate issue than this thread is about, but if you can ask your engineers to fix the iOS app bug that’ll be great.

    Spread the love!
    #3568
    backscratcher
    Participant

    My newly installed hub and timer was working for the past 2 days but today, I can no longer control my timer. The programs are not running. I tried to reset both the timer and hub through the app but the same message I’m getting ‘Device is taking too long to respond’ when I try to manually water.

    MAC IDs:
    Timer: 44 67 55 10 85 95
    Hub: 44 67 55 20 67 81

    I also noticed that on the app that the Timer Device Detail that the Active Device button is greyed out.

    Spread the love!
    #3593
    Ryan
    Participant

    @hli, I’m glad that your timers are up and functional! as for the app issues, they are currently testing a new versions that should resolve your issues.


    @backscratcher
    , It is greyed out because that is the device you’re currently using. I’ve updated the firmware for your hub, which should help with your issue. If it continues connect using Bluetooth. you might get a message that says something about the time being off. If that shows power cycle your timer. You will need to reconnect to the timer via Bluetooth again.
    If it still isn’t working set the program through Bluetooth instead of reconnecting to Wi-Fi.

    Spread the love!
    #77197
    emmastrong
    Participant

    Hello, I am having the same problem. When I try to start a manual watering session it says device is taking too long to respond. I have tried everything. I have even deleted the device from your server and added it back. According to my router it is connected. The last firmware update was 0020. I have the bhyve indoor timer. Please help.

    Spread the love!
    #77237
    Stephen
    Keymaster

    @emmastrong I would recommend you contact our support team and they can troubleshoot this issue with you. You can reach them at [email protected]

    Spread the love!
    #78944
    johntu
    Participant

    Same to my hose timer, happened few days ago, reset WiFi did not help, I am able to connect via Bluetooth my hose timer MAC address:

    44:67:55:12:3C:47

    Status: Connected

    Please help, thanks

    Spread the love!
Viewing 15 posts - 16 through 30 (of 32 total)
  • You must be logged in to reply to this topic.
Spread the love!