Community Home Community B-hyve Smart Hose Faucet Timer Do you test your software before you make it available to the public?

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  • #4296
    tomh
    Participant

    You have a product that shows a lot of promise but it doesn’t even support the basics. “turn on/turn off”….. there are plenty of people on this forum that have purchased this product only to experience lowered expectations and ultimately waiting for you to get it right. Also, your users receive conflicting information about what product features actually exist and which do not. For instance,

    1) The question here on the forum “Do you have an API?” had a response from b-hyve… “Yes, here is a link”…only for the user to come back and point out what an API really is at which point the reply was “we don’t have one”. Why waste your customers time this way?

    2) There are numerous issues reported here that people willing to buy multiple timers can’t get the most basic functions to work with your products and Alexa. Why?….and the reply from b-hyve has been to look at the Alexa commands….which simply do not work. If they work, post a video on this forum for YouTube.

    There’s a lot more that could be added to this list. What would help customers to most is if you tested your software before you put it into production and sold it to the public. I have run software development teams for years and once had an employee jokingly tell me that “I don’t test my code often, but when I do, it’s in production.” Thus far this has been my experience with your App and Alexa integration.

    Do you have a product roadmap, bug list, backlog of requests….anything that you can meaningful share with customers?

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    #4668
    RichKB
    Participant

    It’s disappointing to see a post like this and no response from the manufacturer. I’ve just purchased the 12 valve indoor/outdoor timer and haven’t really got into the set-up yet, except for trying to get the app to work on my wife’s phone (Which it doesn’t, so no big issues yet but would expect the manufacturer to be actively monitoring these forums and provide meaningful and helpful responses to legitimate questions and concerns. Personally, I’m not unhappy yet but we’ll see how this issue with the app goes.

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