Community Home Community B-hyve Smart Hose Faucet Timer Faucet Leaks under the collar

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  • #4551
    rodneygt3
    Participant

    Any suggestions to stop the water from leaking under the collar when the timer is activated?

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    #4586
    Ryan
    Participant

    Hello rodneygt3, are you using the washer/screen for your timer? Also have you checked to make sure it’s clean?

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    #4655
    rodneygt3
    Participant

    Hi Ryan
    It is the top part of the timer that goes into the spigot. I am using the times as is from the vendor with the screen. So, I did not add anything to the timer device. No issue with the bottom of the timer to the garden hose.

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    #4725
    fnkycld
    Participant

    I’m having the same problem. My outdoor water valve is connected to a 4-way splitter (each output with its own on/off switch) that’s connected to 3 b-hyve timers and a hose. All of the b-hyve timers are leaking water from the bottom of the “collar” that screws onto the 4-way splitter no matter how tight I make it. The amount of water varies from a slight drip to an actual spray, depending on which timer is in use.

    For your reference, 2 of the timers are being used for drip irrigation and the other for sprinklers. The two being used for drip irrigation have 30 psi pressure regulators connected to the outputs – any reason that would be problematic? It’s pretty standard for a drip system so I would imagine not, but figure it’s worth calling out. Additionally, all 3 timers have dedicated filters (positioned after the timers) as well.

    Note that when I replace the b-hyve units was my previous “non-smart” timers, the leaks are no longer present… Can you advise on what might be going on here?

    Thanks in advance.

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    #20198
    Igoricom
    Participant

    I’ve just found out the solution for that. Just got my brand new B-hyve timer and it was leaking exactly like you guys described, and pretty strong! The thing is: I was using too much teflon tape for sealing the connection and this was preventing me from screwing it all the way into the faucet. You need to hear a “click” for it to be fully in. So I just removed a bit of the tape and voila, no leaking at all. Hope it helps you guys! Cheers!

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    #64457
    Stephen
    Keymaster

    @rodneygt3 If your timer is leaking and you have the included hose washer w/screen filter attached to the timer, then it is likely that the timer will need to be replaced. I’d be happy to do that for you! Please email us at [email protected] and reference this forum thread with your telephone number, mailing address, and name and I can get you a replacement timer.


    @FNKYCLD
    If you could do the same as rodneygt3, that would be great!

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    #77120
    Manfredo Fraccola
    Participant

    Hello, I got my brand new hoce faucet and it leaks as for the previous users. I got it from a retailer in the US, living in Italy. I don’t want to return it as it took 3 weeks to arrive and I would like to repair the leak with a hydraulic tape.
    Have you got any suggestion?

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