Community Home Community B-hyve Smart Hose Faucet Timer Faucet Timer and Hub do not work or reconect

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  • #77033
    theajsinfo
    Participant

    Hi,

    I followed the procedure and connected HUB and then faucet timer. Everything went without issues. Firmware was updates successfully. App asked me to test the water flow and I wasn’t prepared for that. When I returned in the evening HUB and Timer were still there in the app but did not respond to any test commands such as run faucet for a minute.

    1. Can you please remove the following devices from the system and let me add them again?
    2. Is it necessary to test water flow at the same time as pairing and connecting devices? Why did the devices not work after the connected them and did not test water flow for a few hours?

    Devices
    HUB : 44:67:55:20:27:3C
    Timer : 44:67:55:10:71:C3

    Thanks Ankit

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    #77060
    Stephen
    Keymaster

    @Ankit, I show that your timer has a low battery ans this is why your timer isn’t responding to your commands. If the battery is low, the timer will not open the valve because it won’t have enough power to close it as well. Change the batteries and you’ll see responsiveness. If you still have issues, please let me know and I’d be happy to deauthorize this timer for you.

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