Community Home Community B-Hyve Indoor/Outdoor Timer FIRMWARE Update – update failed the update version specified is invalid

Viewing 9 posts - 1 through 9 (of 9 total)
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  • #78726
    gioff
    Participant

    the usual issue – firmware update via the app doesn’t work. what is the solution to get it done? i just bought the smart outdoor timer unit, it is running version 32. thanks

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    #78739
    pwpaton
    Participant

    Are you using an Apple device? I get the same error message if I try to update the firmware using my iPhone and/or my iPad. However, if I use my Samsung S8+ phone, it works with no problems. This morning, I was able to update my WT24-0001 Indoor timer from 0020 to 0026. It now says “Your device is up to date.” when I check it using the S8+. The iPad and iPhone still say “Update Failed: The update version specified was invalid.” This suggests a bug in the iOS version of the software.

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    #78740
    gioff
    Participant

    Interesting – unfortunately I only have Apple devices …not sure what to do – I was hoping support could remotely do the update

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    #78741
    jerryb
    Participant

    I get the same message from my iPhone when I try to upgrade the firmware. It is very annoying. No idea why firmware upgrade is not an option from the website access.

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    #78742
    gioff
    Participant

    Is Support active in these posts? or do we need to contact them otherwise? I live in the UK and i can’t find a way to contact them …

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    #78743
    pwpaton
    Participant

    I’ve seen in other posts, while trying to resolve other issues with my timer, that they will push an update down to your device if requested. You need to provide the MAC address in your request so they know which device you’re referring to. I’m also heavily invested in the Apple ecosystem, so find the bugs in the iOS app disappointing. Here’s another little flaw that I discovered this morning when I awoke to find the b-hyve timer yet again disconnected from my WiFi network. The iOS app has a button and menu item called “Connect Bluetooth”. I made the wrong assumption that it meant connect another bluetooth device to the timer. However, the same functions on the Samsung app say, “Control via Bluetooth”. I found I could actually get to the timer that way and stop the “Not-So-Smart” watering cycle that began this morning even though we had severe thunderstorms all evening yesterday including torrential downpours for hours. I have the external rain sensor connected to the timer, and it eventually realized after 10 minutes that it didn’t need to water, but then got stuck in a loop while attempting to stop it, opening and closing all of the valves over and over and causing vicious water hammer in the process. That happened in the second go around as well. Even though it eventually tried to cancel the first cycle, it apparently wasn’t smart enough to realize it didn’t need to run the second cycle either. At least that time I was ready to hit the stop button in the app. I’m hoping maybe the 0026 update addresses that, but I’ll keep breathing while I wait to find out. ­čÖé I agree with JerryB that it would be great if we could update the firmware via the web app.

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    #78744
    pwpaton
    Participant

    Gioff. They seem to be active at times. On the other hand, I see a lot of posts with people complaining that they don’t respond very well. I’ve only had my timer for a week, but discover new issues daily and am now second-guessing my decision to go with it rather than one of the other brands. Not throwing the towel in yet, though. It might night be helpful to you in the UK, but some have posted that b-hyve suppost is very helpful and responsive if you contact them by phone at 1 (800) 488-6156. I was going to call them this morning if the issues I mentioned previously, but am going to hold off until after I see if the 0026 firmware addresses the issue. Cheers.

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    #78749
    gioff
    Participant

    thank you – it sounds like maybe I should stick to my current version and not touch anything. I am not using the smart watering because it appears that you can’t have your different valves/ zones running on different days with it (and my system doesn’t have enough pressure to feed all zones at the same time) – so I sticked to manual which so far seems to work ok. I just wanted to update the firmware do be on the latest version in case…

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    #78808
    barrychapman
    Participant

    getting this error too. is it possible to get firmware pushed to 44:67:55:00:24:A9

    Thanks!

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