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  • #71731
    Stephen
    Keymaster

    All new users are verified by one of our agents before any new posts or comments can be made.

    In the meantime, please feel free to explore our forums to see if your question has already been answered!

    You can also check our help page at help.orbitbhyve.com or with the B-hyve app.

    Thank you!

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    #76629
    Fletcher
    Participant

    I have a problem with the battery level not working or only momentarily when connected via BT.
    The Hub Firmware Version is 0022. Would like to know how to upgrade to 0023 as it appeared to solve the battery problem for BAZPRAZ.

    Hub: Firmware Version: 0022. MAC address: 44:67:55:21:48:C2. Hardware Version : BH1-0001
    Timer: Firmware Version: 32. MAC address: 44:67:55:12:56:33. Hardware Version: HT25-0000

    Thank you,

    Willem Boot

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    #76687
    Stephen
    Keymaster

    @fletcher I have updated the firmware for your hub, please let me know if you continue to have issues.

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    #76696
    Fletcher
    Participant

    Thanks for that, Stephen. Battery level now showing 100%. Best Wishes for 2019.

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    #76913
    dbmet
    Participant

    I’m having the same battery problem. I have replaced the batteries 4 different times and the level still doesn’t show 100%

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    #76916
    Gregory Cook
    Keymaster

    DBMET,

    Can you please provide us the email address you are using for your account?

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    #76917
    dbmet
    Participant

    dbmet at yahoo dot com

    Thanks

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    #76922
    Gregory Cook
    Keymaster

    DBMET,

    Thank you for the email address. Can you try replacing the batteries once more with fresh alkaline batteries and then control the timer via bluetooth. This should update you to the most recent battery percentage.

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    #76925
    dbmet
    Participant

    Gregory

    Thanks it updated. But I’m only showing 6% battery now. I even changed the batteries from another package. Guessing this timer has just died or something. Oh well.

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    #76929
    Gregory Cook
    Keymaster

    DBMET,

    Is this stopping your timer from working all together?

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    #76931
    dbmet
    Participant

    Gregory

    Yes the timer won’t do anything because of this.

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    #76932
    Gregory Cook
    Keymaster

    DBMET,

    Please reach out to us via email or phone so that we can further assist you with this issue.

    Email: [email protected]
    Ph: 800-488-6156

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