Community Home Community B-Hyve Indoor/Outdoor Timer Lost WiFi, can't get it back

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Viewing 15 posts - 1 through 15 (of 19 total)
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  • #1151
    AirPurdue
    Participant

    We’ve had our timer for about a year and it has worked fine until the last week. Without any changes to our wifi network, the timer lost its connection to the network and we can no longer re-establish it.

    Going through the pairing sequence, I can connect to the temporary Orbit network and see the local wifi networks through the app. When I select ours and submit with the password, the app almost immediately responds with

    “Your device is offline, please check WiFi and power for timer.”

    I have experienced this sequence before and after a factory reset.

    Here is the device detail:
    Last Connected: Apr 14, 2018, 11:16:16 PM
    Stations: 12 (9 set up)
    MAC Address: 44:67:55:00:3c:cb
    Firmware Version: 0031
    Hardware Version: wt25-0001
    Wi-Fi Version: 1.4.0

    Thanks in advance for your help. -Chris

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    #1157
    monstromurk
    Participant

    I am in the exact same boat. I go into pairing mode and enter my wifi but it doesn’t connect. I run debugs for the mac address of my controller on my wifi and it never even attempts to connect. I have also tried after doing a factory reset. Orbit please respond and fix this issue.

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    #1163
    fpjl
    Participant

    Add my to the list.
    Got it to connect when first installed on the 18th. Now won’t connect. Can control via bluetooth.
    Mac: 44:67:55:02:93:E1
    firmware DEGUG-0010
    Hardware WT25G2-0001

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    #1164
    chandlrs
    Participant

    Change WiFi password on router and make sure it has both letters and numbers on 2.4G not 5G. Then update password on b hyve by connection via bluetooth, then re enter new password to router. This worked for me. I think b hyve password gets corrupted in memmory and you have to force it to reset by using a new router password. See if this works.

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    #1165
    AirPurdue
    Participant

    Thanks CHANDLRS,

    It’s a pain in the ass to reset the password & router name, but I’m now the proud owner of network “ThePeeTapeIsReal” 😉 and a new password and the B*hyve connected. Very odd.

    Thanks for taking the time and helping me out

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    #1166
    KitReichow
    Participant

    I have to chime in here. I have two timers that worked pretty much flawlessly until today (honestly they’ve not cycled in a week). Both seem to have disconnected fro the network and i’m Unable through resets, unplugging and waiting, etc.,etc., to get them back.

    Resetting network passwords is not really a viable option… it almost seems as if B-have servers have gone offline? (Not clear on the “big picture”), but I now seem to have a manual system… help?

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    #1167
    lakings91
    Participant

    Add me to this list. Endless frustration of not being able to log-in. It pretends to be finding a device but after promised 2 minutes – it times out. Bought and installed about 8 months ago

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    #1185
    Stephen
    Keymaster

    Hello Everybody! Thank you for your comments, however I don’t show our server was offline at any point in time over the weekend.

    An alternative to changing your password on your router is just deauthorizing the timer. This will delete the timer and a majority of the settings you have in your timer, but often times I do see it reconnecting after doing this. To deauthorize from your app, go to settings, then devices, and then click on your timer. On the bottom of the “Device Detail” page, there is a “Deauthroize Device” button down at the bottom. Click that. After you’ve deauthorized, you will just have to pair it up like its a new unit. It will also often help if you power cycle your router. This won’t delete settings from your router.

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    #1186
    Stephen
    Keymaster

    Hello Everybody! Thank you for your comments, however I don’t show our server was offline at any point in time over the weekend.

    An alternative to changing your password on your router is just deauthorizing the timer. This will delete the timer and a majority of the settings you have in your timer, but often times I do see it reconnecting after doing this. To deauthorize from your app, go to settings, then devices, and then click on your timer. On the bottom of the “Device Detail” page, there is a “Deauthroize Device” button down at the bottom. Click that. After you’ve deauthorized, you will just have to pair it up like its a new unit. It will also often help if you power cycle your router. This won’t delete settings from your router.

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    #1197
    monstromurk
    Participant

    I will try reconnecting it later tonight after I deauthorize the device and will let you know if that works.

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    #1206
    chandlrs
    Participant

    You dont need to change the name of the router. You may be able to use same password if change it twice. I think i also tried connecting with a different password that i knew would not connect to force a change on bhyve, but i think bhyve does not save passwords that won’t connect so i decided to try a new passwoed on the router as a last resort. Yes, i was surprised it worked. Took me four hours, still working.

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    #1211
    fpjl
    Participant

    I did as Stephen suggested and everything works.
    However now that I removed the battery and replaced it, to make sure it was completely returning to a new state, the battery indicator says the battery isn’t working. I tried another battery with no success. Did the connection get disrupted? Think it’s broken?

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    #1218
    monstromurk
    Participant

    Quick update, I did finally get my BHYVE controller to join my wifi again. I had to deauthorize the controller from my app and then set it up as a new controller. Kind of annoying because I lost all of my programs and settings that I had setup, but at least it is working once again.

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    #1348
    Stephen
    Keymaster

    FPJL, make sure the prongs on the top side of the battery holder are on top of the battery instead of being pressed flat with the bottom indicators. When installing a new battery, install the top side first by pushing it under those top prongs, then press the bottom of the battery down on top of the bottom prongs.

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    #3585
    Tony_Colorado
    Participant

    I was getting the same message with the app, “Your device is offline, please check WiFi and power for timer.” All my WiFi devices were working fine. The control box was completely unresponsive. Before I followed the “Deauthorize Device” option, I tried unplugging my router, then unplugged the control box and removed the backup battery, then powered my router back on (takes about 10min for my router to boot up), then I plugged the control box back in with battery and it connected itself just fine again. All my settings and programs are fine as if nothing had went wrong.

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