Community Home Community B-hyve Smart Hose Faucet Timer my B-Hyve Hub is constantly disconnected and reconnected to the Wifi network

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  • #79166
    pixies
    Participant

    My B-Hyve Hub recently died and it has not been possible to reconnect it to the network any more. It turns green or the light goes just off without responding to the 5 quick clicks to the reset button.
    I purchased a new hub and after connecting it to the network I have realised that the connection drops constantly, like 50% to 60% of the time, reconnecting quickly, but it gets off and on again and again. I happen also to the previous device but I did not paid major attention until now. I believe the constant reconnections may have the reason for ending up killing my previous B-Hyve Hub.
    Now I am afraid it may happen again and this new device may break too.

    I read some posts about issues with B-Hyve Hub struggling to connect to Wifi networks sharing the same SSID for both 2.4Ghz and 5Ghz network. In order to remove this potential risk, I have configured and split the Wifi network in 2 SSID and now the B-Hyve Hub is directly connected to the 2.4Ghz network. Unfortunately, while it seems the frequency of disconnection and reconnection is lower, it still happen a few times per day.

    Can anyone help me?

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    #79167
    tombammann
    Participant

    Hi Pixies,

    I don’t know if I could help you completely, but can offer some general understanding which might help you work through it.

    Firstly, keep in mind that only the hub communicates with your home router for access to the internet. The USB hub then creates its own WiFi mesh for all of the faucets to communicate to the internet. So if *all* of your faucet devices are, say, really far away, and all bunched together, then you’d want to put your USB hub somewhere half way between your router and your faucets.

    Without knowing the exact spacings of all of your faucets from each other and to your hub, and your hub to your router, I don’t know that anyone can definitively tell you what’s best to do. But personally, I have my bhyve hub right next to my router. (Well, 30 cm away to avoid interference). The USB power of the bhyve hub in fact comes from my router for convenience. This was my connection from the hub to the internet is very strong and never drops out. My faucets are scattered around my property, and given that the Bhyve mesh is on 2.4 GHz bandwidth, there’s no problem reaching the distance from my hub to my faucets (or to one of my faucets, which in turn creates the mesh to the other faucets).

    One thing you can try to eliminate whether it’s your USB hub to your router that’s the issue, or your faucet(s) to the bhyve hub as the issue, you can log in to your home router, and check what wifi signal strength you’re getting to your BHyve hub. If it’s a weak signal, try moving it closer to your router. If it’s a strong signal, try moving it closer to your nearest faucet, or towards a faucet in the geometrical centre of all of your faucets.

    Remember though to ensure that wherever your bhyve usb hub is, that you keep a bit of distance from metal structures, or other wifi appliances, power plugs etc, all of these things can create an interference, and diminish the quality of your wifi signal to the faucet(s).

    Personally I don’t see why the BHYve hub doesn’t also have a power over ethernet (PoE) option, for easier power and much more reliable signal to make life easier for those that run their whole property off of the faucets. I don’t think Orbit realise that some people basically don’t have any practiable option for installing solenoid systems without huge impracticable expense, so for these people having an ethernet connection to the bhyve hub makes a lot of sense.

    After moving things around, I would speculate to say without any informed knowledge, that in order to force the faucets to recalibrate the ‘best mesh’, unless anyone can confirm otherwise that you don’t need to do this, I’d suggest pulling out the battery compartment slightly of each faucet, and then inserting the battery compartment back in of the closest faucet to your wifi hub, followed by all the others progressively further away, just for peace of mind that the mesh is formed as logically and optimally as possible.

    You can then check the connection status of each faucet easily at:
    https://techsupport.orbitbhyve.com/

    Good luck, let us know how you go.

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    #79168
    pixies
    Participant

    My Hub is very close to the main router no more than 2 metres and the only timer connected to this hub is no more than 3 metres away. So clearly is not a problem with the complexity of the mesh or distance between equipment nor metal boxes or any physical impediment.

    I believe the problem is more related to the connection to the Wifi and while the frequency of disconnections has decreased while splitting the Wifi bands into two separate networks for 2.4Ghz and 5Ghz, still happens to often:

    Date = 07-22-2021
    TimeCEST User Message
    ============================================
    19:00:32 Device connected
    19:00:31 Device disconnected
    18:53:26 Device connected
    18:53:25 Device disconnected
    18:51:42 Device connected
    18:51:41 Device disconnected
    18:40:36 Device connected
    18:40:35 Device disconnected
    18:33:30 Device connected
    18:33:29 Device disconnected
    18:26:24 Device connected
    18:26:23 Device disconnected
    18:21:17 Device connected
    18:21:16 Device disconnected
    18:16:11 Device connected
    18:16:10 Device disconnected
    18:05:35 Device connected
    18:05:35 Device disconnected
    18:00:29 Device connected
    18:00:27 Device disconnected
    17:55:22 Device connected
    17:55:21 Device disconnected
    17:48:16 Device connected
    17:48:15 Device disconnected
    17:43:10 Device connected
    17:43:10 Device disconnected
    17:38:04 Device connected
    17:38:04 Device disconnected
    17:32:58 Device connected
    17:32:57 Device disconnected
    17:27:52 Device connected
    17:27:51 Device disconnected
    17:22:46 Device connected
    17:22:45 Device disconnected

    Orbit technical team, I need help!

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    #79169
    tombammann
    Participant

    It’s probably switching between your two networkds. Are your two networks using the same SSID? If so, then this is probably the case. Try forcing it to use your 2.4 bandwidth only. You should be able to do force that in your router. I’m not oeven sure if the bhyve is 5 GHz capable but make sure this isn’t the issue.

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    #79170
    pixies
    Participant

    As said in my initial post “I read some posts about issues with B-Hyve Hub struggling to connect to Wifi networks sharing the same SSID for both 2.4Ghz and 5Ghz network. In order to remove this potential risk, I have configured and split the Wifi network in 2 SSID and now the B-Hyve Hub is directly connected to the 2.4Ghz network.”

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    #79171
    tombammann
    Participant

    Okay sorry, just trying to help.

    You stated that it is connected to the 2.4 GHz network, but you’re also saying it’s disconnecting. So sure, it is at the time when you look at it, connected to the 2.4 GHz, but you haven’t explained what if anything you’ve done to *forcefully* select it to use only the 2.4 GHz network and bar it from the 5 GHz network.

    All the best.

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    #79172
    pixies
    Participant

    Sorry Ann, I did not meant to be rude.
    Yes the b-hyve wifi hub it is only registered into the 2.4Ghz network.

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