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Viewing 15 posts - 1 through 15 (of 22 total)
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  • #81522
    dmongello
    Participant
    Points: 1
    Up
    8
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    I couldn’t connect to the app that I’ve used for years. Then you didn’t recognize my email address to reset password.

    I reinstalled the app and connected to it but now I can’t run any of the zones.

    Anyone else having an issue?

    #81526
    deckgardener
    Participant
    Points: 4
    First Time
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    Down for me too. This is ridiculous as the the weather is starting to get hot! Orbit, you need to update your customers on the status of the service.

    #81533
    doogie58303
    Participant
    Points: 4
    First Time
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    Same here. Still waiting for a call back for an hour.

    #81535
    doogie58303
    Participant
    Points: 4
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    Lost all my zones. I did figure how to get them back but now can’t get my home Wi-Fi.

    #81536
    Jake
    Keymaster
    Points: 8
    Orbit ExpertFirst Time
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    We are aware of the issue and worked diligently on a fix so you should no longer be having this issue.

    #81540
    deckgardener
    Participant
    Points: 4
    First Time
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    Thanks for the update, just got back online on the Android app.

    #81590
    tulios
    Participant
    Points: 10
    First Time
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    This seems to be happening to my underground in ios too. The waterimg history is not bbeing recorde at all

    #81600
    RB
    Participant
    Points: 5
    First Time
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    Having issue running a program. Everything set as usual, start time hits and nothing. I see Orbit is aware of an issue and working it. Manual works fine. Looks like I’m up at 4am each day to kick this thing off.

    #81619
    windsurfer
    Participant
    Points: 8
    First Time
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    I just wonder if Orbit is actually working on this. I am not even sure why we need to depend on orbit to run this timer, as far as i am concerned there should be no need for this other than they keep track of what we are doing. If they can’t resolve this issue i should be getting a refund for the timer. In the meantime they could possibly update their not so friendly app as well.

    #81631
    RB
    Participant
    Points: 5
    First Time
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    Update 1: Morning of 5/28 I checked on the status of the program at its usual start time and it was working!
    I made no changes that would have initiated this program starting to work. Curious. Been working fine since then. Maybe Orbit made a change somehow on their end.

    #81633
    windsurfer
    Participant
    Points: 8
    First Time
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    I called Orbit and they tell me they are having a problem on their end.
    After the winter i plugged the timer in and when tried to connect to my network the app would just shut down.
    I removed the app and reinstalled but now the app won’t find my timer and i also cannot login to my account at orbit, so they are definitely having a problem. I went through the steps with a rep from orbit without any success.

    #81635
    Cornfed
    Participant
    Points: 9
    First Time
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    I’m just here to report the same issue. Just installed mine on 5/28, and all the tests I ran that day while taking photos of the zones and counting sprinkler heads RECORDED in the watering history.

    Yesterday, 5/29, I ran a manual program. I visually saw all the stations work as intended. Yet only one (station 4) recorded in the watering history. If you pull up the individual “zone detail” screen in the app, it does have yesterday’s watering as the “last watering.” But nothing shows up on the “watering History” screen or bar graph.

    Now all my stations are showing below 30%, we are in drought level 2, yet smart watering wants to wait until 6/5 to run again. So I’m extra confused… if the app didn’t record yesterday’s watering event shouldn’t it be chomping at the bit to water today?

    And to add to the confusion, when I went to bed last night it did say it was going to water this morning, but when I woke up it was delayed by a 30% chance of rain today (that never came) AND reset the “next watering” to 6/5 (like 6 days away). Why wouldn’t it just delay 24 hours to tomorrow?

    I’m going to switch everything to manual, but I was really hoping this smart watering thing would work. Did it used to? I’m new to the product.

    #81639
    RB
    Participant
    Points: 5
    First Time
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    I have not used the smart watering function. To my understanding that is depending on the system getting an accurate weather forecast on if it will rain and getting that indication in our system that your soil is at a specific moisture content. I prefer to just adjust that on an almost day to day basis based on what the weather is actually doing and how the grass looks. I’m not running the system on manual, meaning I pre=program what I want to happen at a certain time. That is the part that appeared to not work for a few days, but now appears to be working ok.

    #81653
    SunDogBC
    Participant
    Points: 6
    First Time
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    I have a program scheduled daily at 7:00 AM and 7:00 PM. 7:00 AM came and went today with absolutely nothing happening. Grass is still dry and “Watering History” shows 0’s across the board.
    What is the actual point of having a scheduled program if it doesn’t actually run? What if I was away for a month in the summer assuming my lawn is being watered?
    And FWIW, smart watering is anything but. Don’t use it.

    #81661
    windsurfer
    Participant
    Points: 8
    First Time
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    My system still isn’t working, i called yesterday May 30 and i was told they would have the issue resolved yesterday. Still not working though.

Viewing 15 posts - 1 through 15 (of 22 total)
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