June 19, 2018 at 3:20 pm #3575
I just set this up, and one wifi router is older, but closer and it will sometimes but not usually connect. Sometimes it does not have internet when it does. I moved it within the house to be only 5 feet from the timer with no help. My other one it can sometimes see, but not connect and it is about 20 feet away. If I use my hotspot next to the timer it does connect, it even connects most of the time when I’m inside sitting close to the residential router.
Mac Address is 44:67:55:02:B9:CE
HARDWARE VERSION WT25G2-0001
What do I need to do next as I’m very network savvy which is why I decide to try the hotspot with some success.Spread the love!June 19, 2018 at 8:08 pm #3614RyanParticipant
If your timer loses connection there are a few different thing you can do.
1. reset the device connection
2. update the Wi-Fi settings
3. Factory reset the timer and try updating the Wi-Fi settings
4. power cycle your timer, then while it is unplugged you could unplug and re-plug the ribbon cable back in. and then if needed Factory reset the timer and try updating the Wi-Fi settings
5. reset your router. power cycle your timer, then while it is unplugged you could unplug and re-plug the ribbon cable back in. and then if needed Factory reset the timer and try updating the Wi-Fi settings
6. If the Wi-Fi symbol is display an exclamation mark it is connected to your router, but not receiving internet. those are issues not with the timer. If the suggestions above don’t help you will need to contact your ISP.
7. If it doesn’t connect after all of that or it didn’t connect and there was no exclamation mark then please contact our product support line or email us for further assistance.Spread the love!June 20, 2018 at 1:27 am #3628
I’ve done everything but #5 because it is connected in the crawl space under my deck which would be more than difficult to do. Still no improvement. Only the hotspot on my phone is reliable for only as long as I can keep it up and near the device. Is it possible that a firmware upgrade would improve things.Spread the love!June 20, 2018 at 5:50 pm #3678RyanParticipant
A firmware update is not possible unless it is connected to the internet. does your timer show an exclamation mark next to the Wi-Fi symbol, and you tried the ribbon cable too right?Spread the love!June 28, 2018 at 5:33 pm #4073
I did the power off and cable dis/reconnect with no success. If we arrange specific time and date, I can have my hotspot live and connected to the bhyve. Is there some WiFi standard that bhyve uses that may not be available on either of my routers, or some sort of authentication standard that must be uses (WPA/WEP etc).Spread the love!June 29, 2018 at 1:27 pm #4096
I found the solution and it should be published in your FAQ. Network sniffing showed your device use a non-standard TCP port. Port 66 is not among a list of well known ports. I opened that port for that device only on my firewall and all started working. All of your communication specifications should be listed in the standard documentation. This explains exactly why my hotspot worked and my home network did not.
MelSpread the love!
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