Community Home Community HRC-400 Professional Timer New device, won’t pair – shows Bluetooth symbol instead of wifi symbol

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  • #4692
    ciaran
    Participant

    Hi,

    MAC address: 44:67:55:03:52:33

    Brand new, reset shows pairing and Bluetooth symbol extending to the right, wifi symbol not visible at all, called support but office closed, can see others reporting similar issue, could you please post a fix?

    Thanks,

    Ciaran

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    #4833
    Ryan
    Participant

    If your timer isn’t staying connected/you cant get it to connect try editing your DNS settings on your router to 8.8.8.8 with 8.8.4.4 as a back-up. You could also try factory resetting your timer, unplugging the timers ribbon cable for 5 seconds, and power cycling both your timer and router. If your timer is connected to your network then I can check for any possible firmware updates. Other than that there is not much else we can do from here, so if you continue to have problems please contact our product support line. Our support line isn’t open on Sunday, and only open for half of the day on Saturday.

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