Community Home Community B-Hyve Indoor/Outdoor Timer new station watering B-hyve wi-fi – Problem from POLAND

Viewing 7 posts - 1 through 7 (of 7 total)
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  • #2878
    Darek-Gulczewo
    Participant

    Hallo

    I buy new station watering B-hyve wi-fi in Poland
    i paire witch my acount in ios aplication b-hyve
    someone from the United States logs into this device and clears the settings
    inserts photos of zones (photo attached meil – it’s not my picture)
    How is this possible ???
    every day in the morning I need to renew my device with the b-hyve pro application
    another user is logged in on my device
    I can not pair it
    this morning, someone manually started individual sections in my Orbit B-hyve station
    please help me find a solution

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    #2879
    Darek-Gulczewo
    Participant

    MAC adress in my Station : 44:67:55:01:EE:C2
    software wersion : wt25-0001
    the firmware version : 0031

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    #2903
    Ryan
    Participant

    When you say clear the settings, is your timer deauthorized from your account, to where you have to add your timer to your account again? Or are all of your programs and such deleted/cleared? I see no other uses associated with your device or account. You may want to just change your password. Let me know if you need any further assistance.

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    #2911
    Darek-Gulczewo
    Participant

    Hi Ryan

    I need help
    currently, shows the message that the device is logged in to another user account.
    it is blocked. I can not connect it.
    I think there are two identical devices with the same MAC address

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    #2912
    Darek-Gulczewo
    Participant

    my email address and username
    [email protected]

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    #2913
    Darek-Gulczewo
    Participant

    It looks like the device has connected to the B-hyve server, but we can not register the device on your account. This device may be associated with a different account. For additional assistance, contact B-hyve technical support at 800-488-6156.

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    #3029
    Ryan
    Participant

    Hello Darek, I’ve sent you an email concerning your timer.

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