December 19, 2018 at 6:32 am #76694
I am not getting any notifications when away from home.
I have tried turning notifications off and back on, makes no difference.
Does the app /device actually do what we read it should ?
Firmware ver 0033
MAC address 44:67:55:02:4A:FD
ThanksSpread the love!December 27, 2018 at 8:33 pm #76700
@ritaben Thank you for the feedback, we are looking into this issue. What type of phone are you using and what software version are you on?Spread the love!December 28, 2018 at 2:38 am #76705azkenParticipant
Since posting some negative feedback, notifications have started working again for me. This and the programming issues makes me think it’s a problem with the Server(s) rather than with my actual controller.Spread the love!December 29, 2018 at 1:02 am #76708
Stephen my phone is a Samsung J5 Pro and Android version is 8.1.0
Thank you also for confirming my timer is on the latest firmware.
Have a good daySpread the love!February 5, 2019 at 7:14 am #76763
Over a month and still not resolved.
I was advised to contact H-R Products here in Australia for a replacement, they have been most helpful and seem to think it is app related.
They have advised me that Orbit are seeing the same problem in the US and are looking into the problem.
Notifications are not working at all now, maybe time to get it returned for refund and get another product.
Cheers, James (aka Ben)Spread the love!February 19, 2019 at 9:09 pm #76796
We have released a new app version, please let us know if you continue to see issues with the notifications.Spread the love!February 20, 2019 at 1:48 am #76802
We have released a new app version, please let us know if you continue to see issues with the notifications.
The latest app update shown on android Playstore is dated 23 Jan 2019, so where do I download this NEW version for android 8.1
Thank youSpread the love!February 20, 2019 at 1:49 pm #76804
It may take a day or two to see the updated version of the app, but you should definitely see it before the end of the week.Spread the love!March 16, 2019 at 12:27 am #76897
Still not getting notifications of any kind.Spread the love!March 24, 2019 at 11:39 am #76949RattleheadParticipant
No notifications here either. LG V20 running Android 8. Very frustrating.Spread the love!March 25, 2019 at 2:36 pm #76968Gregory CookKeymaster
I am sorry for you frustration
We are looking into this for you and hope to have a resolution for you soon.Spread the love!March 25, 2019 at 2:40 pm #76970Gregory CookKeymaster
Can I have you try logging out of your account and logging back in to see if that resolves the notifications issues? You will got to settings>account>log out. Upon logging back in notifications should begin working again.Spread the love!March 25, 2019 at 11:30 pm #76979
Have tried this many times without much success, in fact it seems to be the basic answer suggested for this problem.
Thank youSpread the love!
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