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  • #1072
    SmartHomeGuy
    Participant

    Hi,

    I cannot get the hub to power on. I’ve tried several power outlets that I know work. I see no green light, or any lights on the hub coming on. I’ve tried pressing the button, holding the button, juggling it in the outlet, and still nothing.

    I’m pretty tech savvy, I have a lot of smart home features, and I work for a major software company, so I don’t think this is user error.

    It seems that the hub is a USB device that is fixed into a cheap Chinese-made charger. Is there anyway I can disconnect it and plug into another USB charger? Any ideas? Please help.

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    #1114
    Stephen
    Keymaster

    Hello Smarthomeguy, please contact us at [email protected] and we’d be happy to take care of this for you.

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