Community Home Community B-Hyve APP Forum Not able to connect to wifi

Viewing 15 posts - 1 through 15 (of 81 total)
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  • #1032
    Danhelt
    Participant

    I have a wifi timer that has been connected for 6 months or so and about 2 weeks ago stopped connecting to the wifi and cannot get it the connect after deleting the app and reinstalling it. Bought a new timer to see if the old one went bad but having the same issue of not seeing the device. Need to getting working soon since it is hot in AZ.

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    #1040
    Justin
    Keymaster

    Hmm let’s take a look at it. What’s your MAC ID?

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    #1048
    Danhelt
    Participant

    My MAC address is B0:7F:B9:32:6C:51

    Thank you for the quick reply, I would really like to have it back to the way I had it installed.

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    #1069
    richnreg
    Participant

    I’m having the same problem. According to my router info, the last time my timer successfully connected was in November 2017. Just now using the timer again as it warms up and unable to control it using wifi on the app. Timer never goes into true pairing mode with the “emanating” bars upward…it only flashes the wifi symbol. Even when unplugging and replugging, it just flashes…no “emanating.” If it’s in “test” mode like another post suggested, pressing clear and then unplugging and replugging doesn’t help in any way. When trying to repair using the reset button, the word “pair” comes up but it won’t connect to my 2.4 home wifi system. Nothing else has trouble. Continually times out. Strong signals. I’ve tried via IOS and Android apps. I can control the sprinkler manually and through bluetooth. VERY frustrated. Timer worked flawlessly through one season but now it’s season 2. Please help. MAC address is: 44:67:55:01:B8:63

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    #1098
    Stephen
    Keymaster

    Danhelt, can you provide us with the MAC ID of the timer? It is on the inside panel, there is a little window with a barcode inside it, the numbers next to that barcode are the numbers we need. It should start with 44:67:55:

    RICHNREG, is it possible for you to phone into our support line while you can be in front of it so that one of our agents can walk through that with you and see if we can get that reconnected? The telephone number is 1-800-488-6156.

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    #1124
    Danhelt
    Participant

    The MAC ID for my unit is 44:67:55:01:58:02 thank you for the reply, please let me know how to proceed. Dan

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    #1180
    Stephen
    Keymaster

    Danhelt, I’ve pulled up that timer on our server and it shows its still connected. I’ve sent a few test commands to it and it does seem to be taking all of my commands, are you still seeing issues with this? It may be beneficial if we were to speak over email, you can reach me at [email protected]

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    #1239
    skopper
    Participant

    I have the exact same problem with one of my timers. Flaky response after not being used for the winter. Very frustraing. Signal is strong. Even trying to control via bluetooth doesn’t seem to work. Usually getting an error saying the timer didn’t respond in time. Furthermore I now see settings for Device Groups (only in the App). Where are the instructions for that? Online manual doesn’t have them. And I can’t see my second device via your website.

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    #1306
    Stephen
    Keymaster

    Skopper, what is your MAC ID? I’d like to check it out on our server.

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    #2131
    jfrier
    Participant

    I am having the same issue. The b-hyve was connected to my wireless with no problem, I was then looking at updating the wireless connection to see if that would update the firmware (which is sitting at debug-010), attempted to reconnect to the same wireless and now it is no longer able to connect.

    MAC ADDRESS: 44:67:55:02:9A:39
    Firmware Version: DEBUG-0010
    Hardware Version: WT25G2-0001

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    #2134
    Ryan
    Participant

    I’ve checked your timer and nothing sees to be wrong with it. I’ve also updated your firmware.

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    #2143
    skiyewtah
    Participant

    I am unable to connect as well, worked well last summer and I really love the timer.

    I’ve unplugged the unit several times, created a new online account, removed the battery, and did a hard reset as well; still no go.

    MAC ADDRESS:44:67:55:00:CC:37

    Thanks in advance..

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    #2157
    Ryan
    Participant

    hello skyewtah, have you tried pulling the ribbon cable as well, and then pairing? If so and your still having issues please contact product support either by email or phone for further assistance.

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    #2180
    ReaperWolf
    Participant

    Same problem. Device worked great up until 4 days ago then spontaneously stopped connecting to wifi.

    Did everything including cycling the router, factory reset the device, pulled the ribbon, you name it. Even uninstalled/reinstalled the app.

    The wifi receiver indicator is saying no wifi which is impossible ‘cuz I had the device 3 feet from the router and no signal. Not even the exclamation mark indicating bad/no connection. I’m baffled.

    Has my ISP blocked the device?

    In the app I can’t even select a network, tapping the selection does nothing.

    To see if this is a device, app, or network problem I returned the device and got another. No change.

    Nothing has changed in terms of our hardware. Nothing. Before we had 3 bars on the device.

    So something amiss with the network and/or app. There have been posts about a server, I’m guessing we’re accessing your servers when using the app? Flush my info?

    Really getting frustrated here.

    My MAC address of the new device is: 44:67:55:03:1F:CD

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    #2198
    busybee2498
    Participant

    I am having the same problem
    Worked for a while then lost connection, I tried to update wifi but it times out…..
    MAC address: 44:67:55:02:67:40

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