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Community Home › Community › B-Hyve Indoor/Outdoor Timer › Please update my device firmware
Please update the firmware on my device. Thank You!
Hardware Version: WT25G2-0001
MAC Address: 44:67:55:03:33:23
Firmware Version: 0023
TOMBALLER
Your timer shows as offline at the moment but that it was connected today, a power cycle will usually get it connected.
If we can’t seem to catch it in a connected state then you can call in and work with tech support to catch it and update it while you’re on the phone if possible, timing can be tricky I know.
1-800-488-6156
Thanks!
Please try again. It was working fine when I just tried it.
TOMBALLER
I just tried again and it is offline again and it says it was last connected on 9/13.
Sorry for the delay, I have been out of the office a lot this week.
I’ll keep trying throughout the day today but we may need to do this as a coordinated update with you at the timer with us on the phone to get it done.
Thanks!
Please try again. It’s up.
TOMBALLER
I just checked your timer, it is connected and had already been updated to the latest version.
Let us know if you see any more issues.
Thank you!