Community Home Community B-Hyve Indoor/Outdoor Timer Problems with Registering Device & Mobile App

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  • Author
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  • #2785
    juanmm
    Participant

    I am using an iPhone X and I have had to un-register and register my device for about 15 times now. I am about to return it to Home Depot and get my money back!

    I would register my device into the app and after 24hrs I go back into the app and it says I have no devices registered, even though I have taken pictures of every single one of the 12 zones I have and a picture of the front of my house. At times, when I am re-registering the device it shows that someone else in North Carolina has registered.

    I tried calling customer service for quite sometime, but to my luck they are only open during the time that I am at work!

    Is this happening to anyone else? What can I do to stop this from happening? This is very frustrating!!!

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    #2821
    Ryan
    Participant

    Hello juanmm, I apologize for any inconveniences and trouble you’re having. could I please have the mac address to your timer if it is connected to your account. If not please send in an email to [email protected] all lowercase letters, with reference to this forum.

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    #3275
    juanmm
    Participant

    Ryan,

    I have contacted the email [email protected] and I am still waiting on a resolution. I have also called the number (801)299.5556 and have tried your online chat. Anything seems to work and I can’t get a response, are you guys still in business? I would like to get this panel that I spent so much money on fixed! Can someone please contact me ASAP!

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    #3325
    Ryan
    Participant

    Juanmm, could you please provide me with your mac address, then I can take a look at it and contact you for further information on your issue.

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    #3340
    juanmm
    Participant

    Ryan,

    This is Mac address:
    44:67:55:02:63:3B

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    #3362
    Ryan
    Participant

    I’ve left you a message so just contact me back whenever is convent for you.

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