July 11, 2018 at 8:43 pm #4559
Hello – having connection problems. Tried other fixes, so Can you please update my firmware? Thanks!
44:67:55:20:06:91Spread the love!July 12, 2018 at 7:00 pm #4587
hello jasonsan, before I can update the firmware for your hub it needs to be connected to the internet. If you need any help getting it connected just let us know.Spread the love!July 12, 2018 at 7:40 pm #4588
Thanks….however, you missed your window … LOL. I’m not at the place where the watering is, and won’t be for another couple weeks (which is why I bought a b-hyve), so had someone unplug and plug it back in just after I wrote the message above.
After they did so, the b-hyve then was up, working, and online for another 12 hours before dropping its wifi connection again (thankfully I was able to start a manual watering during that period).
I’ll let you know when it’s back up, but you have to move quickly before it drops its connection again, since it doesn’t seem to stay up too long.
Do you have a direct email where I can let you know?Spread the love!July 12, 2018 at 8:24 pm #4589
Hello, I am having the same issue. I just reconnected my hub (unplugged and plugged back in). Sometimes my system will work for awhile if I pull the battery holder out and put it back in but the system will not stay connected to wifi and I get error message “your device is set to off” and emails stating my device is disconnected. Resetting to auto doesn’t work b/c it resets itself to OFF. I reset the WIFI connection on the hub, but the timer outside still will not set itself and stay on AUTO. When I try to update firmware it says it is already up to date.
This is getting really complicated and annoying and I’m considering getting a simple mechanical/non-digital timer.
Hose timer MAC: 44:67:55:10:69:C2
Firmware version: 0032
Hardware version: HT25-0000
Hub MAC: 44:67:55:20:17:10
Hardware version: BH1-0001
Firmware version: DEBUG-0017Spread the love!July 12, 2018 at 9:03 pm #4593
@ZooHouse, I’ve gone ahead and updated the firmware for your hub. It will be switching over to firmware version 22. Once you’ve gotten your faucet timer reconnected, it shouldn’t have any more problems. Please let us know if we can help in any other way.Spread the love!July 16, 2018 at 8:46 pm #4782
this did not fix the problem. I fiddled with it today and reset the internet connections to the device and the hub. I do not see that the firmware was upgraded as it still has the same info I sent to you prior to the weekend. the app still says my device is “off” and when I toggle back to “auto” it changes it right back to off when it get to the home screen.
My last option I can think of is to deauthorize the devices and reinstall them. The next step after that is to get another timer.Spread the love!July 19, 2018 at 8:34 pm #4926
Hello ZooHouse, Your hub’s firmware was updated, and your hose faucet timer was already set to the current firmware version. I’ve checked your system again, and everything seems to be working properly. If you have any other issues please let us know.Spread the love!July 20, 2018 at 6:06 pm #4976
Thanks, I replaced the batteries and the system seems to be doing OK now. The app said there was 11% battery but it kept fluctuating. I tried to turn it on outside and it wouldn’t do anything, so I replaced the batteries.
Thanks for your help, it watered today!Spread the love!July 23, 2018 at 8:21 pm #5091
Hey @Ryan. would you mind updating my firmware now? thanks!
44:67:55:20:06:91Spread the love!July 23, 2018 at 8:54 pm #5101
Hello jasonsan, just letting you know that I’ve updated your timers firmware.Spread the love!July 24, 2018 at 8:37 pm #5141
@RYAN thanks! So far, so good. I appreciate the help.Spread the love!July 25, 2018 at 4:21 pm #5153
Your welcome jasonsan, please let us know if you need help with anything else. We’d be happy to help!Spread the love!July 26, 2018 at 2:58 am #5197SMKParticipant
i’m having the same issue/ just got my hub and it keeps dropping WiFi connection
The hub’s MAC address is:
(it’s currently on firmware version 0018 for some reason..)
ThanksSpread the love!July 26, 2018 at 2:08 pm #5201SMKParticipant
no fix/ still dropping / just emailed customer support. Really hope i can get the fix, cause i’d rather not have to return this device, when it works, it’s awesome! (but right not..not so much)
ThanksSpread the love!July 26, 2018 at 5:01 pm #5213
Hello SMK, your firmware is now set to the current version. You may want to edit your DNS settings on your router to 18.104.22.168 with 22.214.171.124 as a back-up. You will also want to make sure that it is in range of your router with not too much interference. There is not much else I can do from here outside of firmware updates. So should your issue continue please contact our product support line, and they can assist you further with troubleshooting. Thank you!Spread the love!
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