Community Home › Community › B-hyve Smart Hose Faucet Timer › Programs not running
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Ryan.
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June 3, 2018 at 5:40 pm #2542
sholnay
ParticipantI have two b-hyve hose timers, both are on the latest firmware (32) and are connected to a wifi hub.
I have two programs for each timer, one for even and one for odd days, so both timers should run every day.
It’s June 3rd and my history indicates the last watering was June 1. Before that, there are larger gaps of no history, 3-4-5 days between watering.
Also, as an example, let’s say I have zone 1 set to water once for 10 minutes. The history for when that program ran will show:
May 15, 2018
10 min at 6:59:44AM
10 min at 6:59:43AM
10 min at 6:59:42AM
10 min at 6:59:41AMI will also get multiple notifications when this happens. Obviously it didn’t water for 40 minutes but what is going on here?
What can I do to troubleshoot this? It just seems like these devices only work maybe a quarter of the time and it’s random.
Should I replace the units, perhaps both are faulty?
Spread the love!June 4, 2018 at 7:50 pm #2574Ryan
Participantcould we have you devices mac address to take a look at what is going on with your timers. Also you don’t have smart watering enabled right?
Spread the love!June 5, 2018 at 3:50 pm #2648sholnay
ParticipantI saw another post where the person said they had to unplug and re-plug their wifi dongle. I tried that and was able to establish manual watering ability again. I was hopeful that the timers would work but again, this morning, one of them worked and one of them did not.
I disabled smart watering yesterday as I felt maybe that was causing some issue (though, I never received warnings that watering would stop and it was not watering for days at a time when there was no rain forecast).
My mac addresses are:
Timer: 44:67:55:10:84:5E (this one was scheudled to run this morning at 7:31am PT and it failed to do so, I manually started it at around 7:55.
Timer: 44:67:55:10:5B:A2 (this one appears to have run this morning at 7:01, as scheduled.
Wifi dongle: 44:67:55:20:2A:D9Spread the love!June 5, 2018 at 4:07 pm #2656Ryan
ParticipantI’ve updated the firmware on your hub, so it should help fix any issues you may be having. If they continue. Try re-pairing your faucet timers.
Spread the love!June 5, 2018 at 5:30 pm #2677sholnay
ParticipantThanks Ryan, I’ll let you know how it goes.
I made sure to update both of my timers but I didn’t see an update for the hub (I’m assuming you mean the wifi dongle?). Can that be manually updated and I just missed the place in the app to update it?
Spread the love!June 5, 2018 at 5:55 pm #2683Ryan
Participantif your still having this issue connect using Bluetooth. You might get a message that says something about the time being off. You can just power cycle your timer, but you will need to reconnect to the timer via Bluetooth again. If it still isn’t working, have set the program through Bluetooth instead of reconnecting to Wi-Fi.
Spread the love!June 7, 2018 at 5:57 pm #2825mguntow
ParticipantI’ve been having the same problem. All devices are on firmware 32. But some of the units just don’t water when they are supposed to. I keep having to look at the logs to see the gaps.
I see the advice to switch to Bluetooth but really would prefer not to. In every other product I use, WiFi is much more reliable and that’s one reason I chose this product — because of the WiFi option.
Is there a known bug with WiFi? Or is there a fundamental problem with how it works that makes Bluetooth a better choice for this use?
Thanks!
Spread the love!June 7, 2018 at 6:07 pm #2829Ryan
ParticipantHave you tried updating the Wi-Fi setting for your devices? You may need to reset the connection or repair your timers.
if your still having this issue connect using Bluetooth. You might get a message that says something about the time being off. You can just power cycle your timer, but you will need to reconnect to the timer via Bluetooth again. If it still isn’t working, have set the program through Bluetooth instead of reconnecting to Wi-Fi.
Spread the love!June 7, 2018 at 6:18 pm #2833sholnay
ParticipantHi again Ryan.
My timers were both working for the last couple days, one of them still worked this morning but the other failed to turn on despite the schedule being set.
This is the one that failed this am: 44:67:55:10:84:5E
Any thoughts on how to proceed?
Spread the love!June 7, 2018 at 8:02 pm #2841Ryan
Participanttry connecting using Bluetooth. You might get a message that says something about the time being off. You can just power cycle your timer, but you will need to reconnect to the timer via Bluetooth again. If it still isn’t working, have set the program through Bluetooth instead of reconnecting to Wi-Fi. Let me know if that fixes it.
Spread the love!June 8, 2018 at 2:55 pm #2881sholnay
ParticipantHi Ryan, I’ve connected via bluetooth and I saw the error you were speaking of. The message indicated that the time issue had been fixed and should all work now.
This morning, both timers have worked without issue. I’ll continue to monitor going forward.
Thanks.
Spread the love!June 11, 2018 at 2:46 pm #3027sholnay
ParticipantOnce again, one of my timers is no longer working correctly. Today is the last day it’s eligible for return so I have to take that opportunity. Unfortunately I’m stuck with my other unit, which for the time being, is working, but it’s only been a week since trying to fix it. I just hope it continues to work consistently.
Spread the love!June 11, 2018 at 9:24 pm #3086Ryan
ParticipantI apologize for the inconvenience. please contact our product support line if you have any issues.
Spread the love!July 1, 2018 at 11:38 pm #4201gbrusa
ParticipantI have three b-hyve units, I believe they are all set in the same way (with different programs), two units work beautifully and execute their programs just fine, one of them does not execute its program although if runs manually, both from the button m in the fron panel as well as from the iphone app. How can I get the third timer to execute its program?
Here is its info:
MAC 44:67:55:10:5E:41
HW HT25
FW 0032
Thank you!Spread the love!July 5, 2018 at 10:30 pm #4367Ryan
ParticipantHi gbrusa, You could try connecting to your timer via Bluetooth. you might get a message that says something about the time being off. If that shows power cycle your timer. You will need to reconnect to the timer via Bluetooth again. If it still isn’t working set the program through Bluetooth instead of reconnecting to Wi-Fi. Just let us know if you need any help.
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