Viewing 15 posts - 1 through 15 (of 18 total)
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  • #2542
    sholnay
    Participant

    I have two b-hyve hose timers, both are on the latest firmware (32) and are connected to a wifi hub.

    I have two programs for each timer, one for even and one for odd days, so both timers should run every day.

    It’s June 3rd and my history indicates the last watering was June 1. Before that, there are larger gaps of no history, 3-4-5 days between watering.

    Also, as an example, let’s say I have zone 1 set to water once for 10 minutes. The history for when that program ran will show:
    May 15, 2018
    10 min at 6:59:44AM
    10 min at 6:59:43AM
    10 min at 6:59:42AM
    10 min at 6:59:41AM

    I will also get multiple notifications when this happens. Obviously it didn’t water for 40 minutes but what is going on here?

    What can I do to troubleshoot this? It just seems like these devices only work maybe a quarter of the time and it’s random.

    Should I replace the units, perhaps both are faulty?

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    #2574
    Ryan
    Participant

    could we have you devices mac address to take a look at what is going on with your timers. Also you don’t have smart watering enabled right?

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    #2648
    sholnay
    Participant

    I saw another post where the person said they had to unplug and re-plug their wifi dongle. I tried that and was able to establish manual watering ability again. I was hopeful that the timers would work but again, this morning, one of them worked and one of them did not.

    I disabled smart watering yesterday as I felt maybe that was causing some issue (though, I never received warnings that watering would stop and it was not watering for days at a time when there was no rain forecast).

    My mac addresses are:
    Timer: 44:67:55:10:84:5E (this one was scheudled to run this morning at 7:31am PT and it failed to do so, I manually started it at around 7:55.
    Timer: 44:67:55:10:5B:A2 (this one appears to have run this morning at 7:01, as scheduled.
    Wifi dongle: 44:67:55:20:2A:D9

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    #2656
    Ryan
    Participant

    I’ve updated the firmware on your hub, so it should help fix any issues you may be having. If they continue. Try re-pairing your faucet timers.

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    #2677
    sholnay
    Participant

    Thanks Ryan, I’ll let you know how it goes.

    I made sure to update both of my timers but I didn’t see an update for the hub (I’m assuming you mean the wifi dongle?). Can that be manually updated and I just missed the place in the app to update it?

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    #2683
    Ryan
    Participant

    if your still having this issue connect using Bluetooth. You might get a message that says something about the time being off. You can just power cycle your timer, but you will need to reconnect to the timer via Bluetooth again. If it still isn’t working, have set the program through Bluetooth instead of reconnecting to Wi-Fi.

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    #2825
    mguntow
    Participant

    I’ve been having the same problem. All devices are on firmware 32. But some of the units just don’t water when they are supposed to. I keep having to look at the logs to see the gaps.

    I see the advice to switch to Bluetooth but really would prefer not to. In every other product I use, WiFi is much more reliable and that’s one reason I chose this product — because of the WiFi option.

    Is there a known bug with WiFi? Or is there a fundamental problem with how it works that makes Bluetooth a better choice for this use?

    Thanks!

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    #2829
    Ryan
    Participant

    Have you tried updating the Wi-Fi setting for your devices? You may need to reset the connection or repair your timers.

    if your still having this issue connect using Bluetooth. You might get a message that says something about the time being off. You can just power cycle your timer, but you will need to reconnect to the timer via Bluetooth again. If it still isn’t working, have set the program through Bluetooth instead of reconnecting to Wi-Fi.

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    #2833
    sholnay
    Participant

    Hi again Ryan.

    My timers were both working for the last couple days, one of them still worked this morning but the other failed to turn on despite the schedule being set.

    This is the one that failed this am: 44:67:55:10:84:5E

    Any thoughts on how to proceed?

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    #2841
    Ryan
    Participant

    try connecting using Bluetooth. You might get a message that says something about the time being off. You can just power cycle your timer, but you will need to reconnect to the timer via Bluetooth again. If it still isn’t working, have set the program through Bluetooth instead of reconnecting to Wi-Fi. Let me know if that fixes it.

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    #2881
    sholnay
    Participant

    Hi Ryan, I’ve connected via bluetooth and I saw the error you were speaking of. The message indicated that the time issue had been fixed and should all work now.

    This morning, both timers have worked without issue. I’ll continue to monitor going forward.

    Thanks.

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    #3027
    sholnay
    Participant

    Once again, one of my timers is no longer working correctly. Today is the last day it’s eligible for return so I have to take that opportunity. Unfortunately I’m stuck with my other unit, which for the time being, is working, but it’s only been a week since trying to fix it. I just hope it continues to work consistently.

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    #3086
    Ryan
    Participant

    I apologize for the inconvenience. please contact our product support line if you have any issues.

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    #4201
    gbrusa
    Participant

    I have three b-hyve units, I believe they are all set in the same way (with different programs), two units work beautifully and execute their programs just fine, one of them does not execute its program although if runs manually, both from the button m in the fron panel as well as from the iphone app. How can I get the third timer to execute its program?
    Here is its info:
    MAC 44:67:55:10:5E:41
    HW HT25
    FW 0032
    Thank you!

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    #4367
    Ryan
    Participant

    Hi gbrusa, You could try connecting to your timer via Bluetooth. you might get a message that says something about the time being off. If that shows power cycle your timer. You will need to reconnect to the timer via Bluetooth again. If it still isn’t working set the program through Bluetooth instead of reconnecting to Wi-Fi. Just let us know if you need any help.

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